Technical Support

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Technical Support

If you are experiencing difficulty or do not find an answer for your question in the help file, email EarthSoft Support for assistance.


Please include the following information in your email to assist us in responding to your request:

EnviroInsite version, whether 32- or 64-bit, and operating system.

Exact text of any error messages received.

Steps to enable us to reproduce the issue.

If applicable:

oThe zipped project file associated with the error (File> Zip Project).

oThe database and facility used for the project.