Login Errors - EQuIS Professional for Windows 7 Users

<< Click to Display Table of Contents >>

Navigation:  Professional > Troubleshooting > Login Errors >

Login Errors - EQuIS Professional for Windows 7 Users

Preparation is required to use EQuIS Professional and later in Windows 7. TLS 1.2, required by EQuIS Professional, is not enabled in a Windows 7 environment by default, even when .NET Framework v4.7.2 is installed.


To enable TLS in Windows 7, please review the following article, in particular the last section of the article "Enable TLS 1.1 and 1.2 on Windows 7 at the SChannel component level":




It is recommended that each Windows 7 EQuIS Professional or later environment include these two entries to their registry:



HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client

DWORD name: DisabledByDefault

DWORD value: 0



HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client

DWORD name: DisabledByDefault

DWORD value: 0


Detailed steps on creating the above two registry entries are below:


1.In the Windows Start menu, type "regedit" and launch the Windows Registry Editor. Select Yes to allow administrator access to this functionality.

2.Navigate to this path:

3.Right-click on the Protocols directory and select "New" > "Key"

a.Name the key "TLS 1.1"

4.Right-click on the TLS 1.1 directory and select "New" > "Key"

a.Name the key "Client"

5.Select the Client directory, right-click and select "New" > "DWORD (32-bit) Value"

a.Name the DWORD "DisabledByDefault"

6.Right-click DisabledByDefault and select "Modify"

a.Set Value Data = 0

7.Repeat Steps 3 through 6 with a new Key called "TLS 1.2"


The registry entries will look as shown in the following image.




After these registry keys have been added and the workstation has been restarted, Windows 7 users will be able to connect to EQuIS Professional 7.